Returns & Refunds
The brand bigTokari and the Site is owned and managed by Webuters Technologies Pvt. Ltd. (“Webuters”, “Company”, “We”, “Us”, Our”). All of these policies are the governing agreement between You and the Company. By making use of website you warrant that you have read all the policies and You agree to and abide by them.
- The Company has “no return or refund post delivery” policy under which no products are eligible for return and refund once delivered.
- The order cannot be cancelled once place successfully. Company in no case will initiate any refund or accept return for order placed and or delivered.
- The Company aims to keep the product photo on the site similar to the product, however a little difference in color is unavoidable due to different system color settings.
- The Users must check the product on delivery and in the events, when the product delivered is broken, they must report it to the bigTokari support with images and must show the broken product to the delivery person. Subject to acceptance of the product, the Company may replace the item or grant credit or coupon in lieu of the value of the returned product. The delivery fee charged is non-refundable.
- Further, it is clarified that no returns will be accepted for food or other edible products post delivery. We ensure that the products are sealed properly, if delivered open, you must report it at the time of delivery and return the product. In such events, a new package will be sent to You.
- You understand and accept that in case of large bulk order, there are chances of damage of a few pieces that are unavoidable. In such cases no returns will be accepted and no refunds will be made either.
- You are eligible for a refund in events of double payment or extra payment due to technical or network issue. The refund shall be made to the same issuing bank through which User made the payment.
- For other modes of payment, the return shall be made in the form of bigTokari credit or Coupon.
- All refunds made by bigTokari shall be in Indian Rupees only.
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Customer information - bigTokari - Checkout